In today’s society, especially with the generation Y coming of age, we expect more from the things we purchase. Everything should serve more than one purpose. Take cell phones for example. Used to be that cell phones served only one purpose: to allow you to get them on the phone, or for them to reach you, when you are out and about. Now, Cell phones not only give you the capability of reaching anyone anywhere in the world at any given time, but you can text message them, check your email, take pictures, record videos, keep track of dates, and even listen to music. That’s just the shortlist of what cell phones are capable off.
Electronics aren’t the only things we expect more from. In fact, it’s the name on that piece of electronic equipment that has the task of meeting and exceeding our expectations. When you buy a car, you consider a number of things before you decide on a particular make or model. But once you’ve chosen a brand, your next car is likely to be from that same family…if the car company has succeeded in making you a loyal customer to their brand.
And how do they do this? Not only by providing you with a quality product, but just by purchasing that product you have purchased a piece of equity in that brand. The longer you stay loyal, the more you get out of that brand. Lifetime oil changes, or free loaner cars when your car is in the shop, for example.
The best example so far of a brand working for a consumer is Nike. The new Nike+ “is revolutionizing marketing,” says Nick Law of R/GA, “people are beginning to expect more from a brand than a witty narrative, and Nike+ redefines how a brand can reach it’s audience through meaningful enabling experiences.” Nike, however, didn’t do it alone. While they are the driving force behind the campaign, they partnered with Apple’s iPod to introduce an innovative system that uses the athletic legacy of the Nike brand and the technological mastery of the iPod to broaden both the individual and interactive sport of running, says creativity magazine.
The Nike+ campaign has successfully changed the way we think about brands. With their integrated campaign you not only use their product (the shoes), but then you sync the receiver to your computer and you can connect to others like you from around the world and compare statistics and compete against each other.
It works by placing a sensor in your specially adapted shoes and a receiver in your iPod. Once you activate your shoes, (yes, I said activate your shoes) the sensor begins to communicate with your iPod, giving you up to the minute information regarding your speed, time, distance, and calories burned. From there, you begin running, listening to your favorite running music. By pressing the center button on your iPod, you tell it to play your “power song” to give you that extra boost you need to get your energy up.
Today, a company’s brand is its meal ticket. If consumers aren’t loyal to the brand, or if the brand stops providing it’s consumer with quality products and reasons to keep coming back, it will disappear. With a company like Nike, the brand is pretty well established. But, just because it’s been around for a long time doesn’t mean that it can’t fade from people’s consciousness. If they didn’t continuously strive to give their consumers, more Nike wouldn’t be the success that it is today. It’s with award winning ideas and campaigns like Nike+, and connecting their brand with such forward thinking companies like Apple that takes Nike to the next level, and keeps them at the top of the heap, among its competitors.
Part of offering more to the consumer is providing fully integrated marketing campaigns. By partnering with Apple, Nike was able to make its product interactive and allow the user to connect with thousands of likeminded consumers around the world. It has provided a setting for runners to go and chat with other runners and compare notes. This also translates into a great Word of Mouth campaign as users will tell their fellow friends about the product who will pass on the message to more of their friends.
Today’s consumers are smarter than ever before, so you can’t rely on the same tactics that used to work in the past, such as basing a campaign on a single Unique Selling Position (USP). Consumers are way too savvy for that. Now, you have to start by identifying the brand, then define a position (or positions) that keep on working for the end user. Campaigns need to use several messages for selling the same product, not just one.
What we do at Benedict Advertising is work with our clients to help identify their brand. Once we have identified their brand we strive to manage it so it constantly resonates and is always up to date with its consumers wants and needs. By providing an identity, and unique experiences that allows our clients to interact with a brand, we build a base of consumers that are loyal to our clients. That is the goal of any agency.
Let the revolution begin.
